James A. Cole leads research direction, thought leadership, and strategic methodology. He is the voice behind the agency’s benchmark reports, published frameworks, and point of view on conversion strategy, responsible for codifying insights into scalable models and shared language.
Sarah Garnett leads data analysis, research execution, and client delivery. She shapes the frameworks, prioritisation models, and audit outputs that define The CRO. Co’s reputation for clarity, precision, and commercial relevance. Her work ensures recommendations are grounded in real user behaviour, analytics, and implementation reality.
James A. Cole leads research direction, thought leadership, and strategic methodology. He is the voice behind the agency’s benchmark reports, published frameworks, and point of view on conversion strategy, responsible for codifying insights into scalable models and shared language.
Sarah Garnett leads data analysis, research execution, and client delivery. She shapes the frameworks, prioritisation models, and audit outputs that define The CRO. Co’s reputation for clarity, precision, and commercial relevance. Her work ensures recommendations are grounded in real user behaviour, analytics, and implementation reality.